Hi I got the game from Green Man Gaming which uses a Steam style client and it doesn't seem to be working. I have got my error log here just incase it is something obvious:

15:32:37 [265]: Log file created on Sun Jun 06 15:32:37 2010
15:32:37 [265]: Engine: Final, build: May 26 2009 17:50:12
15:32:37 [265]: Mounting filesystems...
15:32:37 [405]: Mounting filesystem "cache"
15:32:37 [468]: <Warning> virtual filesystem "cache" not mounted, reason: can't open file "C:\Users\Public\Documents\My Games\Void\Cache.vfs"
15:32:37 [468]: Mounting filesystem "strings"
15:32:38 [1950]: Mounting filesystem "script"
15:32:39 [2121]: Mounting filesystem "effect"
15:32:39 [2184]: Mounting filesystem "tex"
15:32:39 [2215]: Mounting filesystem "sound"
15:32:39 [2246]: Mounting filesystem "video"
15:32:39 [2262]: Mounting filesystem "prefab"
15:32:39 [2293]: Mounting filesystem "psys"
15:32:39 [2324]: Mounting filesystem "ragdoll"
15:32:39 [2355]: Mounting filesystem "scene"
15:32:39 [2371]: Mounting filesystem "anim"
15:32:39 [2402]: Mounting filesystem "phys"
15:32:39 [2433]: Mounting filesystem "schema"
15:32:39 [2464]: Mounting filesystem "data"
15:32:39 [2480]: Mounting filesystem "actor"
15:32:39 [2511]: Mounting filesystem "world"
15:32:39 [2542]: Mounting filesystem "ui"
15:32:39 [2558]: Mounting filesystem "font"
15:32:39 [2589]: Mounting filesystem "gesture"
15:32:39 [2620]: Mounting filesystem "save"
15:32:39 [2636]: <Warning> virtual filesystem "save" not mounted, reason: can't open file "C:\Users\Jake\Documents\My Games\Void\Savegames.vfs"
15:32:39 [2636]: Mounting filesystem "log"
15:32:39 [2667]: <Warning> virtual filesystem "log" not mounted, reason: can't open file "C:\Users\Jake\Documents\My Games\Void\LogFiles.vfs"
15:32:39 [2667]: Filesystems mounted
15:32:39 [2667]: Loaded strings database "voiceover.dat"
15:32:39 [2667]: Loaded strings database "actions.txt"
15:32:39 [2667]: Loaded strings database "credits.txt"
15:32:39 [2667]: Loaded strings database "database.txt"
15:32:39 [2667]: Loaded strings database "extra.txt"
15:32:39 [2667]: Loaded strings database "gestures.txt"
15:32:39 [2667]: Loaded strings database "girl.txt"
15:32:39 [2667]: Loaded strings database "hunter.txt"
15:32:39 [2667]: Loaded strings database "keys.txt"
15:32:39 [2667]: Loaded strings database "map.txt"
15:32:39 [2667]: Loaded strings database "menu.txt"
15:32:39 [2667]: Loaded strings database "quest.txt"
15:32:39 [2667]: Loaded strings database "quest_log_english.txt"
15:32:39 [2667]: Loaded strings database "special.txt"
15:32:39 [2667]: Loaded strings database "surface.txt"
15:32:39 [2667]: Loaded strings database "tutorial.txt"
15:32:39 [2667]: Loaded strings database "ui.txt"
15:32:39 [2667]: <Error> Error reading settings: error opening file "C:\ProgramData\Ice-pick Lodge/Void\settings.xml"
15:32:42 [5803]: Driver: aticfx32.dll
15:32:42 [5803]: Driver version: 8.17.10.21
15:32:42 [5803]: Vendor ID: 0x1002
15:32:42 [5803]: Device ID: 0x6899
15:32:42 [5803]: SubSys ID: 0x29701682
15:32:42 [5803]: Revision: 0
15:32:45 [8096]: Vertex shader profile: vs_3_0
15:32:45 [8096]: Pixel shader profile: ps_3_0
15:32:45 [8096]: HDR is supported
15:32:45 [8096]: Alpha palettes are not supported
15:32:45 [8096]: Two-sided stencil is supported
15:32:45 [8096]: Mipmap autogeneration is supported
15:32:45 [8096]: Effects profile: fx_3_0hs
15:32:45 [8096]: Shadows are supported
15:32:45 [8096]: Soft shadows are supported
15:32:45 [8174]: 32-bit mipmap autogeneration is supported
15:32:45 [8174]: Fast HDR is supported
15:32:45 [8190]: Loading texture library...
15:32:45 [8236]: Number of registered textures: 2715
15:32:45 [8236]: Texture library loaded
15:32:45 [8252]: Procedural cube texture info: 'normalize.prc' (64x1, X8R8G8B8)
15:32:45 [8299]: Loading effects library...
15:32:45 [8330]: Number of loaded effects: 129
15:32:45 [8330]: Effects library loaded
15:32:45 [8330]: Loading effect databases...
15:32:45 [8330]: Opened existing database custom (1 dbs, 6 entries)
15:32:45 [8330]: Opened database vs1_1 (0 entries)
15:32:45 [8330]: Opened database vs2_0 (0 entries)
15:32:45 [8346]: Opened database vs3_0 (0 entries)
15:32:45 [8346]: Opened database ps2_0 (0 entries)
15:32:45 [8346]: Opened database ps3_0 (6 entries)
15:32:45 [8346]: Opened existing database effects30h (0 entries)
15:32:45 [8346]: Effect databases loaded
15:32:45 [8548]: Initializing physics engine
15:32:45 [8767]: Initializing physical sounds library
15:32:45 [8767]: Initializing schema manager
15:32:45 [8767]: Initializing ragdoll manager
15:32:45 [8767]: Initializing action mapper
15:32:45 [8767]: Initializing script manager
15:32:46 [9734]: Initializing UI manager
15:32:47 [10920]: Initializing sound system
15:32:53 [16257]: <Error> Error during execution of the script "world/main_menu": null object referenced
15:32:53 [16257]: <Error> at ..\sound.sci(9)
15:32:53 [16257]: <Error> ..\sound.sci(160)
15:32:53 [16257]: <Error> main_menu.sc(51)
15:32:53 [16257]: <Error> Error during calling function of script "game": can't convert from 'void' to 'object'
15:32:53 [16257]: <Error> at game.sc(50)
15:39:35 [418584]: Releasing UI
15:39:35 [418584]: Releasing engine
15:39:35 [418584]: Stopping physics engine
15:39:35 [418584]: Releasing renderer
15:39:35 [418631]: Releasing shell
15:39:35 [418631]: Stopping all subsystems
15:39:35 [418631]: Log file closed on Sun Jun 06 15:39:35 2010

It shows the BitComposer logo then fades to black and nothing happens. I suspect that Greenmangaming's installer is broken.

Yep, looks like it doesn't install settings.xml ;

Create the file manually at C:\ProgramData\Ice-pick Lodge/Void\settings.xml with the following content:

<?xml version="1.0" encoding="utf-8" ?>
<Settings>
<prop name="Gamma" value="0.99" />
<prop name="HeadBobbing" value="0" />
<prop name="InvertMouse" value="0" />
<prop name="MasterVolume" value="0.503448" />
<prop name="MouseSensitivity" value="0.112792" />
<prop name="MouseSmooth" value="0.875862" />
<prop name="MusicVolume" value="0.257471" />
<prop name="Shadows" value="2" />
<prop name="SoundVolume" value="0.503448" />
<prop name="Subtitles" value="0" />
<prop name="VoiceVolume" value="0.25977" />
</Settings>

These are not defaults, but I'm too lazy to reset settings

Thankyou, that worked perfectly

I thought it would be more appropriate to reply on this forum. i'll place a ticket on greenmangames as well, but since is looks like you're the man with the answers, LxR, better to shoot for the source...

I could not find the folder specified on my machine so I created it. I was curious if the forward-slash in the address is a typo because the path:
C:ProgramData/ice-pick lodge/void/settings.xml and clicking the "launch" button doesn't load the game. Any advice?

Thanks in advance btw

I've already contacted Green Man Games - they reply quite quickly, and I think they'll redo the installer.

I think you have Windows XP, not Windows Vista or 7, right?
Then the folder should be somewhere in application data, can't tell exactly where at the moment, but a quick search of "c:\documents and settings" for "lodge" would do the trcik.

No no, I'm sorry, I have Windows 7

Here's what I did:
1. Close Capsule
2. Create that settings.xml in C:\Program Files (x86)\CapsuleGames\The Void - PC\data
3. Open Capsule.ini in C:\Users\%USERNAME%\AppData\Local\Green Man Gaming\Capsule with a text editor
4. Change this line

location=C:\\Program Files (x86)\\CapsuleGames\\The Void - PC\\bin\\Game.exe

to

location=C:\\Program Files (x86)\\CapsuleGames\\The Void - PC\\bin\\win32\\Game.exe

5. Save the file and launch Capsule. It should work now.

Replace Program Files (x86) with just Program Files if you're on 32-bit Windows

Thanks so much for sharing... unfortunately it didn't seem to help. I guess I'll just wait for the new installer from greenman...

Nothing here helps for me, I can start the game, but I just get an error sound and a black screen. Any suggestions?