So I purchased, downloaded, and installed the void on steam. When I try to run the game I get an error saying "Can't create game module, can't create log file". I believe the problem is in the very basic network that I am running. I am running on an administrator account with windows 7 64 bit. The network is a win server 2008 domain. The my documents folders are redirected to a share on the server. Other steam games run fine and create folders for themselves in the root of the my documents folder however no game folder for the void is being created in my documents for as much as I can tell, and from what I have figured the log file is expecting to be writted there. I found one user on this board with an identical error message who solved it by created a mapped drive to his my documents folder. However, that solution does not fix the problem for me. Any help would be greatly appreciated as I can't even get the game to load once.

I have the exact same environment, I am also receiving the exact same error.

Has anyone figured out this? Is there a way to configure the games log file to be created at a different location?

Any help is greatly appreciated

Sorry dude. I gave up on installing the game. Never found a solution. So couldn't ever play the game.

I've had four friends ask me how the game was so far. None of them decided to purchase it out of fear of not being able to play it. Way to respond to a serious issue that I posted a month and half ago developers. I'll make sure to spread the word.

Airat suggested changing the paths in data/fsystems.xml.
If you open the file, you'll see the following lines near the end:

  <system name="save">
    <Path>{documents}/Savegames</Path>
  </system>
  <system name="log">
    <Path>{documents}/LogFiles</Path>
  </system>

And the following lines near the beginning:

	<system name="cache">
		<Path>{shdocs}/Cache</Path>
	</system>

Try typing your path instead. You can set any path you need, not only some subfolder in "My documents" or "Shared Documents"/"Public".

Please help!!!! I especially got Parallels 5 Desktop and Windows 7, 64 bit, to run "The Void" on my Mac. Downloaded it from Steam today and now I get the error message "Can´t create game module, can´t create log". This is just SO disappointing!!!! I need a solution that does not require me to get into the intestines of Windows, please. Some practical solution, or if impractical, then in step-by-step-modus, would be highly appreciated. I cannot believe that I bought a game that will not run at all!!! AndI am very, very disappointed.

I have a thought, that this error is highly related to running the game on an untested system setup.
The solution is that your My Documents and Shared Documents folders are write-protected - see Halfgild's proposal above - it's really not that hard.

I am awfully sorry to have to admit this, but Halfgild´s proposal does not help me a bit. At least pointing me in the right direction would be helpful. I am a bit annoyed that I paid money for a game that will not run and needs special doctoring. And, obviously this is not a Mac problem, since other not-Mac users, that are running Windows 7, 64 bit, are facing siilar problems. I do not have a My Documents and a Shared Documets folder on my system, BTW.

That's why I suggest that you change paths. Create any folders to store logs, cache and saves. If you can set them in fsystems.xml, do it. Typical explicit path for Windows may look like "C:/Myfolder/SavegamesforTHEVOID"

I have tried this and it still fails. I have tried with quotes and without with / and with \ with a trailing \ and without. Nothing works.

Here's what my current test file looks like:

<FileSystems>
<Language Name="Russian" />
<system name="cache">
<Path>"C:/Program Files (x86)/Steam/steamapps/common/the void/Void/Cache"</Path>
</system>
<system name="strings">
<Path>Properties/Strings</Path>
<Virtual path="properties" prefix="Strings" />
</system>
<system name="script">
<Path>Scripts</Path>
</system>
<system name="effect">
<Path>Effects</Path>
</system>
<system name="tex">
<Path>Textures</Path>
</system>
<system name="sound">
<Path>Sounds</Path>
</system>
<system name="video">
<Path>Video</Path>
</system>
<system name="prefab">
<Path>Prefabs</Path>
</system>
<system name="psys">
<Path>Prefabs/psys</Path>
<Virtual path="prefabs" prefix="psys" />
</system>
<system name="ragdoll">
<Path>Prefabs/ragdoll</Path>
<Virtual path="prefabs" prefix="ragdoll" />
</system>
<system name="scene">
<Path>Scenes</Path>
</system>
<system name="anim">
<Path>Animations</Path>
</system>
<system name="phys">
<Path>Physics</Path>
</system>
<system name="schema">
<Path>Properties/Schemas</Path>
<Virtual path="properties" prefix="Schemas" />
</system>
<system name="data">
<Path>Properties/Data</Path>
<Virtual path="properties" prefix="Data" />
</system>
<system name="actor">
<Path>Properties/Actors</Path>
<Virtual path="properties" prefix="Actors" />
</system>
<system name="world">
<Path>Properties/World</Path>
<Virtual path="properties" prefix="World" />
</system>
<system name="ui">
<Path>Properties/UI</Path>
<Virtual path="properties" prefix="UI" />
</system>
<system name="font">
<Path>Textures/Fonts</Path>
<Virtual path="textures" prefix="Fonts" />
</system>
<system name="gesture">
<Path>Gestures</Path>
</system>
<system name="save">
<Path>"D:/tmpGame"</Path>
</system>
<system name="log">
<Path>"D:/tmpGame"</Path>
</system>
</FileSystems>

Sorry to out myself as hopelessly stupid, but how do I change paths in fsystems.xml (what is that, where do I find that?).

Try to check (for example) if game.log is created where you want it to be. Probably the game still cannot access or create the folders. If you do not have a real shaders cache in the folder, then the game is going to compile the shaders as soon as you see a new material, so it will have to write files in that folder.

Also, set the language to English unless you bought the Russian version. This setting only works on our developer's version, which has uncompressed sounds and textures, voiceover, scripts and text for all languages and is 33 GB in size:)

First, locate where the game is (usually it is something like /Steam/steamapps/common/the void). Then open /data/fsystems.xml with any text editor, and change the lines I mentioned.

Same error

I typed in Enlish on instead of Russian but it doesn't work.. I have no clue how it was set to russian either.

I have ensured that the folder has write access to it by giving users full rights to it. And I can create files in that folder. But nothing ever gets created.

Can you please post a sample xml file that uses a hard coded path? This way I can get the quotes right and the \ / right.

I am truly pissed off now. Reinstalled Steam as well as The Void, copied Halgild´s version into the right file and I created the folders C:/myvoid/Cache, C:/myvoid/LogFiles and C:/myvoid/Savegames. Still, the same issues. I have spent the better part of two days to get the game running and I do NOT think that this is a Mac OS issue, since googling shows that this is a well known issue and other games run perfectly nice on my Mac. In my opinion it is NOT OK that the game is being sold without mention of these issues. Plus, it cannot be that the only reaction by developers/sellers (no reaction from Steam support at all BTW) is to give you a half-hearted attempt to reprogramme the game. Obviously, The Void needs further developing. When I spend my money on a game, I want it to run properly immediately after download and not to spent additional time to get it going. This is absoluteky inacceptable. Where do I get my money back? Be sure that I will spread the word. I REALLY wanted to have The Void and went through big measures (bought Parallels Desktop, installed Windows 7) to get my hands on it. The trailer was THAT impressive. But the shit that followed made me wish I never saw it.

This solution helps in case of unusual Windows configuration, but it does not seem to work for Mac. Please note that no one had thought the game is going to be run on Mac. We are very sorry such things happen, and still I cannot suggest any other solution right now.

UPD: Wait, it seems there is a problem. Log is always created in My Documents in release version, independent of what paths are set in fsystems.xml. Cache and Savegames are indeed created where you want them to.

I am running a perfectly good virtual machine on my Mac and other Steam downloads (for example Half Life) work without a problem. The issue was posted by several PC-users as well (see this forum). This, obviously is NOT a Mac issue, but a Windows 7 problem.

Ok. Could we just find a way to work around it? I consider it as a challenge to get The Void going and, actually, I am really, really amazed that these problems arise at all. Or are there so few users with Windows 7 that want to play The Void, so that all this appears to be a orphan disease?

Just to make it VERY clear: I am running (or rather NOT running) The void on Windows 7, although the hardware is a MAC. I installed, especially to run your amazing game, a virtual machine on my Mac. so, any arguments, that this might be an unusual environment for The Void are not feasible. Other Games, for instance Half Life, run perfectly and smooth.

Windows 7 was not even released back in 2008 when the first version of Turgor was out, but the game was tested on that system in 2009.

How do other games work without Documents/My Games/ , is another question. Theoretically speaking, if you are not an Administrator, then this may be the ONLY folder you always have access to. Because each user has one, even if such user cannot access anything else.

One of our programmers is going to recompile the executables and libraries. It is going to take some time, so for now there is nothing more you can do. Well, you can probably try changing Parallels Desktop settings, but I most certainly cannot help you with THAT.

There is also such thing as User Account Control (UAC). I am not sure it exists in Windows 7. Still, in Vista you can find it in Control Panel - User Accounts and Family Safety - User Accounts - Turn User Account Control on or off. For some unknown reason it is much better to turn it off for games.

UPD: Ah, wait. Do other games use My Games inside "Documents"? Fallout 3 and The Last Remnant Trial (I downloaded it from Steam) do.

I am too tired now to check your suggestions out. Please consider it as a great bow before The Void that I have not given up yet. I hope the game lives up to my expectations, once we get it running... Will get back to solving the puzzle tomorrow...err. later today.

I'll check how to launch the game on a Mac tomorrow, if I can get my friend to give up the notebook for a day. But you do understand, that most games including the Void are not tested to be run on unsupported hardware on virtual machines? It's kind of sad that you're holding it against us. )

I must apologise. Maybe I sounded to harsh. I absolutely adore your game and wanted it the minute I saw the trailer. I vented my disappointment to hard on you, because I could not run it, after going through the length of installing a virtual machine exlusively for it. I now consider solving the puzzle as a kind of intellectual challenge. Maybe -if we can solve it- it will be of help for other users. too...

Worked on the problem, but no solution, yet.

The Cache-folder is automatically created under C:\user\public\shared documents\My Games\Void. Savegames and Logfiles are nowhere to be found. Actually the path is C:\Benutzer\Öffentlich\Öffentliche Dokumente\My Games\Void, since I am on a German WIndows version. I tried typing the full German pathway into the fsystems.xml, after I created the Savegames and Logfiles folders under My Games\Void, but that was unsuccessful, too. Is the German-English aspect of any importance? Should I try the English path in the fsystems.xml?

Changing the fsystems.xml to the version posted by Halfgild and creating the folders C:\myvoid\logfiles, C:\myvoid\savegames and C:\myvoid\Cache neither is successful.

If I got it right, the data of the fsystems.xml must correspond to the folders. I think that this is OK now.. Also, I tried reinstalling the game after I did the above mentioned modifications.

Any suggestions how to proceed?