Hi!

I bought the German Version yesterday. But the game doesn't start at all. I'm running WinXP SP3 with 2GN RAM and Nvidia 9400 GT.

When I start game.exe it just access the DVD very briefly, but it doesn't show and do anything else!!

It writes no logs, nothing!

Please help me, I want to play this game !

Looks like this might be a securom issue - does the game start at all? Like a black screen or something? Do you have an antivirus?

no it doesn't start all at! just one small DVD access and that's it. I have NOD32 antivirus.

But the game run on Windows 7 on my 5 year old laptop, very slowly and hardly playable.

I've also posteted this issue in the German Atariforum: http://www.sharevirus.com/viewforum.php?f=137

no real answer there, yet, too

As I've said there: In my opinion, copy proctection doesn't protect you from software piracy, but from paying customers which have the trouble!
Can't you please do something about this lame securom? I've had trouble with it with other games too. And when I buy a game I expect it to work on my Win XP SP3 _WITH_ my virus scanner running!!

Hello again. Sorry to hear that. (

Are you sure there are no log files in My Documents > My Games > Void?

Also, we have little influence over copy protection as the developer - as far as I know it was Atari that decided to use it. The Russian version was released unprotected, for example. Unfortunatelly, there isn't much I can do to help, if it really is the protections fault.

no, no logs, nothing on the WinXP machine.

I'll have to wait for the Atari suuport and a patch
or an exe without securom

==========================================================================================
this is my logfile, still have the black screen doing nothing after short DVD access, I run it as admin,
how is that cache thing working ? there is indead no file cache.vfs at that folder

16:49:17 [15]: Log file created on Tue Jun 02 16:49:17 2009
16:49:17 [15]: Engine: Final, build: May 6 2009 19:50:34
16:49:17 [15]: Mounting filesystems...
16:49:17 [46]: Mounting filesystem "cache"
16:49:17 [62]: <Warning> virtual filesystem "cache" not mounted, reason: can't open file "C:\Users\Public\Documents\My Games\Void\Cache.vfs"
16:49:17 [62]: Mounting filesystem "strings"
16:49:17 [93]: Mounting filesystem "script"
16:49:17 [109]: Mounting filesystem "effect"
16:49:17 [124]: Mounting filesystem "tex"
16:49:18 [140]: Mounting filesystem "sound"
16:49:18 [171]: Mounting filesystem "video"
16:49:18 [187]: Mounting filesystem "prefab"
16:49:18 [202]: Mounting filesystem "psys"
16:49:18 [202]: Mounting filesystem "ragdoll"
16:49:18 [218]: Mounting filesystem "scene"
16:49:18 [234]: Mounting filesystem "anim"
16:49:18 [249]: Mounting filesystem "phys"
16:49:18 [265]: Mounting filesystem "schema"
16:49:18 [265]: Mounting filesystem "data"
16:49:18 [265]: Mounting filesystem "actor"
16:49:18 [280]: Mounting filesystem "world"
16:49:18 [280]: Mounting filesystem "ui"
16:49:18 [280]: Mounting filesystem "font"
16:49:18 [280]: Mounting filesystem "gesture"
16:49:18 [312]: Mounting filesystem "save"
16:49:18 [312]: <Warning> virtual filesystem "save" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\Savegames.vfs"
16:49:18 [312]: Mounting filesystem "log"
16:49:18 [312]: <Warning> virtual filesystem "log" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\LogFiles.vfs"
16:49:18 [312]: Filesystems mounted
16:49:18 [327]: Loaded strings database "voiceover.dat"
16:49:18 [327]: Loaded strings database "actions.txt"
16:49:18 [327]: Loaded strings database "credits.txt"
16:49:18 [327]: Loaded strings database "database.txt"
16:49:18 [327]: Loaded strings database "extra.txt"
16:49:18 [327]: Loaded strings database "gestures.txt"
16:49:18 [327]: Loaded strings database "girl.txt"
16:49:18 [327]: Loaded strings database "hunter.txt"
16:49:18 [327]: Loaded strings database "keys.txt"
16:49:18 [343]: Loaded strings database "map.txt"
16:49:18 [343]: Loaded strings database "menu.txt"
16:49:18 [343]: Loaded strings database "quest.txt"
16:49:18 [343]: Loaded strings database "special.txt"
16:49:18 [343]: Loaded strings database "surface.txt"
16:49:18 [343]: Loaded strings database "tutorial.txt"
16:49:18 [343]: Loaded strings database "ui.txt"
16:49:18 [561]: Antialiasing: 2
16:49:18 [561]: Driver: nvd3dum.dll
16:49:18 [561]: Driver version: 8.15.11.8585
16:49:18 [561]: Vendor ID: 0x10de
16:49:18 [561]: Device ID: 0x5e2
16:49:18 [561]: SubSys ID: 0x23911682
16:49:18 [561]: Revision: 161

I'm no expert in this, but do you have the gfx drivers updated?

yes, newest 185.85 WinVista drivers from 6.May

Unfortunately, I don't have a release version of our game with the installer, but as far as I know, Cache in Public (or Shared Documents, if you are under XP) contains compiled shaders, i.e. materials that the game's engine uses to display objects' surfaces. If this file is supposed to be in that folder (and I don't know for sure - still, in-house version does have shaders Cache folder there), it is no surprise the game has problems displaying anything. Have you experienced any problems during the installation process?

Could someone who owns a release, look this folder up? Is there Cache.vfs in Public/My Games/Void ?

Upd: OK, it seems that shaders could not create a problem this way (worst-case scenario is compiling shaders real-time when it is required). Still looking for a solution.

FYI:

In german demo version the same 3 "missing vfs" files error is shown in the log too, they don't seem to be anywhere. But the filesystem is mounted otherwise it wouldn't be possible to have Folders "LogFiles" "savegames" and "cache" which do exist. Also "cache" contains precompiled shaders, "LogFiles" contains logs and "savegames" stores savegames. So that can't be a problem...

...going to grab the full version next week! Love it

hey man

I own the german full version on DVD with a nice cover and a booklet of the game for 39.95 Euro ... and face that problem. Don't tease me.

Oh sorry if i'd come up wrong i don't wanna tease, i'd better like to help.

C:\Dokumente und Einstellungen\Administrator\Eigene Dateien\My Games\VoidDemo\LogFiles
C:\Dokumente und Einstellungen\Administrator\Eigene Dateien\My Games\VoidDemo\savegames

you probably have those, here's Cache path

C:\Dokumente und Einstellungen\All Users\Dokumente\My Games\VoidDemo\Cache

Installed and run as Admin...

What Nvidia are you using?!?

ok

looks I didn't install as "administrator", that could make sense , right ?

I run a Geforrce GT 260 from XFX

Could be a reason, but nowadays Devs should care about making it work for restricted users too. The only way to find out is to install and run as Admin.

I assume you've got a CPU that "big" too so there shouldn't be no problem even with highest settings...i have an ATI 4870/512, sadly i have to switch of AA (mines/veigns bug) - lucky you

I have to sleep a little, i'm looking back here at around 14:30 CEST - you also might catch me on our Teamspeak Server then:
europe.global-conflict.org:8767

if you want/need personal help with settings or else

Good Night - i hope you can enjoy very soon!

I just started the setup.exe from DVD as "administrator" let me see how far this gets me, but looks like the same shit happens ...
so far I see only

C:\Benutzer\User\Dokumente\My Games\Void\savegames folder, while e.g.
C:\Benutzer\User\Dokumente\My Games\Crysis game gontains everything I need


but still the same problem, the Physx install hangs, then I have to cancel ... that might be the problem, in another forum part I repaorted already the Physx problem, look there, the newest nvidia driver contains already the newest physx version during install

But the game itself installed?

PhysX is installed in my already before existing C:\Programme\AGEIA Technologies\ Folder with latest v2.8.1 (and also a load of older ones).

prolly you got yours in the Nvidia Folder? Maybe the physX hangs because it can't find the right folder?!?

yes, Programm installs, can also start it afterwards (in principle) but end up in a "black screen", see the
other forum topic of me DSDW here, regarding my setup probs

this is the content of my folder


C:\Program Files (x86)\AGEIA Technologies>dir
Datenträger in Laufwerk C: ist System
Volumeseriennummer: 9CCD-835F

Verzeichnis von C:\Program Files (x86)\AGEIA Technologies

31.05.2009 10:56 <DIR> .
31.05.2009 10:56 <DIR> ..
07.10.2008 09:13 25.214 A_Ball_Trans.ico
20.04.2007 07:57 1 DO_NOT_MANUALLY_DELETE_ANY_SUBFOLDERS.txt
11.12.2008 16:28 428.404 NVIDIA_PhysX_Help.mht
31.05.2009 10:56 <DIR> v2.3.1
31.05.2009 10:56 <DIR> v2.3.2
31.05.2009 10:56 <DIR> v2.3.3
31.05.2009 10:56 <DIR> v2.4.0
31.05.2009 10:56 <DIR> v2.4.1
31.05.2009 10:56 <DIR> v2.4.4
31.05.2009 10:56 <DIR> v2.5.0
31.05.2009 10:56 <DIR> v2.5.1
31.05.2009 10:56 <DIR> v2.5.2
31.05.2009 10:56 <DIR> v2.5.3
31.05.2009 10:56 <DIR> v2.5.4
31.05.2009 10:56 <DIR> v2.6.0
31.05.2009 10:56 <DIR> v2.6.1
31.05.2009 10:56 <DIR> v2.6.2
31.05.2009 10:56 <DIR> v2.6.3
31.05.2009 10:56 <DIR> v2.6.4
31.05.2009 10:56 <DIR> v2.7.0
31.05.2009 10:56 <DIR> v2.7.1
31.05.2009 10:56 <DIR> v2.7.2
31.05.2009 10:56 <DIR> v2.7.3
31.05.2009 10:56 <DIR> v2.7.4
31.05.2009 10:56 <DIR> v2.7.5
31.05.2009 10:56 <DIR> v2.7.6
31.05.2009 10:56 <DIR> v2.8.0
31.05.2009 10:56 <DIR> v2.8.1
3 Datei(en), 453.619 Bytes



Nvidia has

nvgameS.dll 8.15.11.8585 drivers
nvgamesSR.dll same
NVCUDA.dll same
PhysX 909.02.03

strange...

Did you hit enter when getting freezed black screen as suggested in the other thread? What happens?

But please be fast with your answer, i really have to sleep as i do have an eSports Battle later that day

yes I did, nothing happened, and I always have to rebott afterwards, no more CTRL + ALT + delete -> taskmanager paossible ...

go to sleep now
cu later

we'll fix that! later

good night
cya

Update It won't let me slleep...suggestions:

Vista SP1 installed? If not - do
Vista SP2 installed? If not - do

also you might get DX9 here:

http://www.microsoft.com/downloads/deta ... 93d210f616

and install it...

More questions for you, DSDW:

* Are you running Vista64?
* Which AntiVirus software are you using?

yes, vista 64 bit, german home premium
Avira Antivir Personal software
Commodo Firewall (since ZoneAlarm has no version for 64 bit)

looks like the problem relies on the fact that when the install comes to the PhysX install it hangs, no idea why, but I have to press Cancel to leave that part in setup, then it asks me for installing DirectX 9.0 (but I have 10.x already, so I skip this) so th setup ends, start icon on my desktop, but starting the game gives me the output in the logfile that is shown below; and the missing things are really not there

16:49:17 [15]: Log file created on Tue Jun 02 16:49:17 2009
16:49:17 [15]: Engine: Final, build: May 6 2009 19:50:34
16:49:17 [15]: Mounting filesystems...
16:49:17 [46]: Mounting filesystem "cache"
16:49:17 [62]: <Warning> virtual filesystem "cache" not mounted, reason: can't open file "C:\Users\Public\Documents\My Games\Void\Cache.vfs"
16:49:17 [62]: Mounting filesystem "strings"
16:49:17 [93]: Mounting filesystem "script"
16:49:17 [109]: Mounting filesystem "effect"
16:49:17 [124]: Mounting filesystem "tex"
16:49:18 [140]: Mounting filesystem "sound"
16:49:18 [171]: Mounting filesystem "video"
16:49:18 [187]: Mounting filesystem "prefab"
16:49:18 [202]: Mounting filesystem "psys"
16:49:18 [202]: Mounting filesystem "ragdoll"
16:49:18 [218]: Mounting filesystem "scene"
16:49:18 [234]: Mounting filesystem "anim"
16:49:18 [249]: Mounting filesystem "phys"
16:49:18 [265]: Mounting filesystem "schema"
16:49:18 [265]: Mounting filesystem "data"
16:49:18 [265]: Mounting filesystem "actor"
16:49:18 [280]: Mounting filesystem "world"
16:49:18 [280]: Mounting filesystem "ui"
16:49:18 [280]: Mounting filesystem "font"
16:49:18 [280]: Mounting filesystem "gesture"
16:49:18 [312]: Mounting filesystem "save"
16:49:18 [312]: <Warning> virtual filesystem "save" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\Savegames.vfs"
16:49:18 [312]: Mounting filesystem "log"
16:49:18 [312]: <Warning> virtual filesystem "log" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\LogFiles.vfs"
16:49:18 [312]: Filesystems mounted
16:49:18 [327]: Loaded strings database "voiceover.dat"
16:49:18 [327]: Loaded strings database "actions.txt"
16:49:18 [327]: Loaded strings database "credits.txt"
16:49:18 [327]: Loaded strings database "database.txt"
16:49:18 [327]: Loaded strings database "extra.txt"
16:49:18 [327]: Loaded strings database "gestures.txt"
16:49:18 [327]: Loaded strings database "girl.txt"
16:49:18 [327]: Loaded strings database "hunter.txt"
16:49:18 [327]: Loaded strings database "keys.txt"
16:49:18 [343]: Loaded strings database "map.txt"
16:49:18 [343]: Loaded strings database "menu.txt"
16:49:18 [343]: Loaded strings database "quest.txt"
16:49:18 [343]: Loaded strings database "special.txt"
16:49:18 [343]: Loaded strings database "surface.txt"
16:49:18 [343]: Loaded strings database "tutorial.txt"
16:49:18 [343]: Loaded strings database "ui.txt"
16:49:18 [561]: Antialiasing: 2
16:49:18 [561]: Driver: nvd3dum.dll
16:49:18 [561]: Driver version: 8.15.11.8585
16:49:18 [561]: Vendor ID: 0x10de
16:49:18 [561]: Device ID: 0x5e2
16:49:18 [561]: SubSys ID: 0x23911682
16:49:18 [561]: Revision: 161

=======================

yes, vista SP2 install last week
DX10 already on my PC, but the f*cking PhysX install comes before the DirectX 9.0 question, and that part I can skip without problems (cause I have 10.x)

I'd recommend to install newest DX9 - yes you've already got DX10 which is downward compatible partly. I often fiddle with people having troubles with stuff/ games to run and from my point of view it dsoesn't hurt to have the complete DX9 file set too, most of the time the games where just missing a concrete DX9 file they "where compiled with".

Just do, it won't hurt - read for what OSses it is: even Vista64

=========================================================================================
-------------------------------------------------------------------------------------------------------------------
same problem as before, directX 9.0 from mar-2009 did nothing better
it cannot mount the cahce file system, maybe cause there is no related file inside the data dir, those where the void runs fine on the computer, do you guys see a cache.vfs inside the data dir ???


C:\Games\Atari\The_Void\data>dir
Datenträger in Laufwerk C: ist System
Volumeseriennummer: 9CCD-835F

Verzeichnis von C:\Games\Atari\The_Void\data

13.06.2009 18:22 <DIR> .
13.06.2009 18:22 <DIR> ..
04.05.2009 14:09 932 actions.xml
10.05.2009 17:33 155.835.375 Animations.vfs
13.05.2009 14:51 607 config.xml
10.05.2009 17:33 378.307 Effects.vfs
05.05.2009 14:57 2.011 fsystems.xml
13.01.2009 18:42 114 game.xml
10.05.2009 17:33 7.525.460 Gestures.vfs
06.05.2009 22:28 105 info.xml
10.05.2009 17:33 3.002.291 Physics.vfs
10.05.2009 17:34 141.119.693 Prefabs.vfs
11.11.2008 20:26 12.647 profiles.xml
10.05.2009 17:34 5.495.037 Properties.vfs
10.05.2009 17:35 946.932.242 Scenes.vfs
10.05.2009 17:33 8.945.238 Scripts.vfs
13.05.2009 14:56 1.405 settings.xml
10.05.2009 17:38 1.125.522.473 Sounds.vfs
10.05.2009 17:41 3.184.178.173 Textures.vfs
10.05.2009 17:42 280.935.802 Video.vfs
18 Datei(en), 5.859.887.912 Bytes
2 Verzeichnis(se), 227.715.665.920 Bytes frei

-------------------------------------------------------------------------------------------------------------------

18:28:30 [46]: Log file created on Sat Jun 13 18:28:30 2009
18:28:30 [46]: Engine: Final, build: May 6 2009 19:50:34
18:28:30 [46]: Mounting filesystems...
18:28:30 [78]: Mounting filesystem "cache"
18:28:30 [109]: <Warning> virtual filesystem "cache" not mounted, reason: can't open file "C:\Users\Public\Documents\My Games\Void\Cache.vfs"
18:28:30 [109]: Mounting filesystem "strings"
18:28:30 [124]: Mounting filesystem "script"
18:28:30 [140]: Mounting filesystem "effect"
18:28:30 [156]: Mounting filesystem "tex"
18:28:30 [171]: Mounting filesystem "sound"
18:28:30 [202]: Mounting filesystem "video"
18:28:30 [218]: Mounting filesystem "prefab"
18:28:30 [234]: Mounting filesystem "psys"
18:28:30 [234]: Mounting filesystem "ragdoll"
18:28:30 [249]: Mounting filesystem "scene"
18:28:30 [249]: Mounting filesystem "anim"
18:28:30 [265]: Mounting filesystem "phys"
18:28:30 [280]: Mounting filesystem "schema"
18:28:30 [280]: Mounting filesystem "data"
18:28:30 [280]: Mounting filesystem "actor"
18:28:30 [296]: Mounting filesystem "world"
18:28:30 [296]: Mounting filesystem "ui"
18:28:30 [296]: Mounting filesystem "font"
18:28:30 [296]: Mounting filesystem "gesture"
18:28:30 [312]: Mounting filesystem "save"
18:28:30 [312]: <Warning> virtual filesystem "save" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\Savegames.vfs"
18:28:30 [312]: Mounting filesystem "log"
18:28:30 [312]: <Warning> virtual filesystem "log" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\LogFiles.vfs"
18:28:30 [312]: Filesystems mounted
18:28:30 [327]: Loaded strings database "voiceover.dat"
18:28:30 [327]: Loaded strings database "actions.txt"
18:28:30 [327]: Loaded strings database "credits.txt"
18:28:30 [327]: Loaded strings database "database.txt"
18:28:30 [327]: Loaded strings database "extra.txt"
18:28:30 [327]: Loaded strings database "gestures.txt"
18:28:30 [327]: Loaded strings database "girl.txt"
18:28:30 [327]: Loaded strings database "hunter.txt"
18:28:30 [343]: Loaded strings database "keys.txt"
18:28:30 [343]: Loaded strings database "map.txt"
18:28:30 [343]: Loaded strings database "menu.txt"
18:28:30 [343]: Loaded strings database "quest.txt"
18:28:30 [343]: Loaded strings database "special.txt"
18:28:30 [343]: Loaded strings database "surface.txt"
18:28:30 [343]: Loaded strings database "tutorial.txt"
18:28:30 [343]: Loaded strings database "ui.txt"
18:28:30 [421]: Antialiasing: 2
18:28:30 [421]: Driver: nvd3dum.dll
18:28:30 [421]: Driver version: 8.15.11.8585
18:28:30 [421]: Vendor ID: 0x10de
18:28:30 [421]: Device ID: 0x5e2
18:28:30 [421]: SubSys ID: 0x23911682
18:28:30 [421]: Revision: 161