hi - i'm REALLY sorry to have to ask this question here, and it's pretty likely that nobody will be able to help me - particularly as this, i think, is not a problem which is rooted with the people who made the game, but gamesplanet.com.
anyway, i bought the download of Pathologic a handful of days ago, and after i installed it, i went to enter the activation key to start the game... but i got a message which said "Unexpected error (14)" and there's no way i can progress past this. i'm *sure* the code is correctly entered (and, if it wasnt, i'd assume i'd get a message saying it's a bad code, not "Unexpected error"). the help/support page on gamesplanet says that, if you have any errors with the activation, you need to do some sort of "manual activation," which i'd love to do, but they dont tell *where* i need to go to do it. i *assume* the option to do a manual activation is supposed to automatically pop up if there's an error with the activation, but no such thing happens with me. i searched around, trying to see if there was some sort of program or something i was missing which would allow me to do a manual activation, but i havent found anything.
and the technical support folk on that website arent helping at all
i explained my problem, and got an auto-reply which copy/pasted a small portion of the online help page (which i'd already read) and said that if this didnt help, i was to reply and they'd get me in touch with an actual human. and i did, and the actual human went and didnt read my email properly and gave me a *pictoral* explanation of how to do a manual installation - ie, they gave me no more information than what is already on their help page, didnt address where i was supposed to go to *start* the manual activation (it's kind of like if i wanted to send an email, but i couldnt find my email program - and the person i asked just kept saying "ok, in Outlook, click on 'new message' ..." etc)! i replied, explaining my problem again in more detail, and i havent heard *anything* from them in about three days now. 
if i'm unable to figure something out, i'll email them again, but, frankly, i'm starting to think they're ignoring me. anyway... again, i'm really sorry to ask this, but does anyone know what i might do to fix this activation problem? or, how to *start* the manual activation - because i really have no idea. has anyone else here downloaded the game from gamesplanet successfully, run into similar problems, etc?
thanks!
you're officially 100% more helpful than the technical support on gamesplanet 
