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| problems running the German version https://forum.ice-pick.com/viewtopic.php?f=28&t=7323 |
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| Author: | therealone [ 31 May 2009, 15:09 ] |
| Post subject: | problems running the German version |
Hi! I bought the German Version yesterday. But the game doesn't start at all. I'm running WinXP SP3 with 2GN RAM and Nvidia 9400 GT. When I start game.exe it just access the DVD very briefly, but it doesn't show and do anything else!! It writes no logs, nothing! Please help me, I want to play this game  !
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| Author: | The LxR [ 31 May 2009, 16:43 ] |
| Post subject: | Re: problems running the German version |
Looks like this might be a securom issue - does the game start at all? Like a black screen or something? Do you have an antivirus? |
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| Author: | therealone [ 01 Jun 2009, 14:29 ] |
| Post subject: | Re: problems running the German version |
no it doesn't start all at! just one small DVD access and that's it. I have NOD32 antivirus. But the game run on Windows 7 on my 5 year old laptop, very slowly and hardly playable. I've also posteted this issue in the German Atariforum: http://www.sharevirus.com/viewforum.php?f=137 no real answer there, yet, too  As I've said there: In my opinion, copy proctection doesn't protect you from software piracy, but from paying customers which have the trouble! Can't you please do something about this lame securom? I've had trouble with it with other games too. And when I buy a game I expect it to work on my Win XP SP3 _WITH_ my virus scanner running!! |
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| Author: | The LxR [ 01 Jun 2009, 14:33 ] |
| Post subject: | Re: problems running the German version |
Hello again. Sorry to hear that. ( Are you sure there are no log files in My Documents > My Games > Void? Also, we have little influence over copy protection as the developer - as far as I know it was Atari that decided to use it. The Russian version was released unprotected, for example. Unfortunatelly, there isn't much I can do to help, if it really is the protections fault.
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| Author: | therealone [ 02 Jun 2009, 02:59 ] |
| Post subject: | Re: problems running the German version |
no, no logs, nothing on the WinXP machine. I'll have to wait for the Atari suuport and a patch or an exe without securom 
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| Author: | DSDW [ 02 Jun 2009, 18:10 ] |
| Post subject: | Re: problems running the German version |
Quote: Hello again. Sorry to hear that. (
==========================================================================================Are you sure there are no log files in My Documents > My Games > Void? Also, we have little influence over copy protection as the developer - as far as I know it was Atari that decided to use it. The Russian version was released unprotected, for example. Unfortunatelly, there isn't much I can do to help, if it really is the protections fault.this is my logfile, still have the black screen doing nothing after short DVD access, I run it as admin, how is that cache thing working ? there is indead no file cache.vfs at that folder 16:49:17 [15]: Log file created on Tue Jun 02 16:49:17 2009 16:49:17 [15]: Engine: Final, build: May 6 2009 19:50:34 16:49:17 [15]: Mounting filesystems... 16:49:17 [46]: Mounting filesystem "cache" 16:49:17 [62]: <Warning> virtual filesystem "cache" not mounted, reason: can't open file "C:\Users\Public\Documents\My Games\Void\Cache.vfs" 16:49:17 [62]: Mounting filesystem "strings" 16:49:17 [93]: Mounting filesystem "script" 16:49:17 [109]: Mounting filesystem "effect" 16:49:17 [124]: Mounting filesystem "tex" 16:49:18 [140]: Mounting filesystem "sound" 16:49:18 [171]: Mounting filesystem "video" 16:49:18 [187]: Mounting filesystem "prefab" 16:49:18 [202]: Mounting filesystem "psys" 16:49:18 [202]: Mounting filesystem "ragdoll" 16:49:18 [218]: Mounting filesystem "scene" 16:49:18 [234]: Mounting filesystem "anim" 16:49:18 [249]: Mounting filesystem "phys" 16:49:18 [265]: Mounting filesystem "schema" 16:49:18 [265]: Mounting filesystem "data" 16:49:18 [265]: Mounting filesystem "actor" 16:49:18 [280]: Mounting filesystem "world" 16:49:18 [280]: Mounting filesystem "ui" 16:49:18 [280]: Mounting filesystem "font" 16:49:18 [280]: Mounting filesystem "gesture" 16:49:18 [312]: Mounting filesystem "save" 16:49:18 [312]: <Warning> virtual filesystem "save" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\Savegames.vfs" 16:49:18 [312]: Mounting filesystem "log" 16:49:18 [312]: <Warning> virtual filesystem "log" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\LogFiles.vfs" 16:49:18 [312]: Filesystems mounted 16:49:18 [327]: Loaded strings database "voiceover.dat" 16:49:18 [327]: Loaded strings database "actions.txt" 16:49:18 [327]: Loaded strings database "credits.txt" 16:49:18 [327]: Loaded strings database "database.txt" 16:49:18 [327]: Loaded strings database "extra.txt" 16:49:18 [327]: Loaded strings database "gestures.txt" 16:49:18 [327]: Loaded strings database "girl.txt" 16:49:18 [327]: Loaded strings database "hunter.txt" 16:49:18 [327]: Loaded strings database "keys.txt" 16:49:18 [343]: Loaded strings database "map.txt" 16:49:18 [343]: Loaded strings database "menu.txt" 16:49:18 [343]: Loaded strings database "quest.txt" 16:49:18 [343]: Loaded strings database "special.txt" 16:49:18 [343]: Loaded strings database "surface.txt" 16:49:18 [343]: Loaded strings database "tutorial.txt" 16:49:18 [343]: Loaded strings database "ui.txt" 16:49:18 [561]: Antialiasing: 2 16:49:18 [561]: Driver: nvd3dum.dll 16:49:18 [561]: Driver version: 8.15.11.8585 16:49:18 [561]: Vendor ID: 0x10de 16:49:18 [561]: Device ID: 0x5e2 16:49:18 [561]: SubSys ID: 0x23911682 16:49:18 [561]: Revision: 161 |
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| Author: | Throdax [ 02 Jun 2009, 19:41 ] |
| Post subject: | Re: problems running the German version |
I'm no expert in this, but do you have the gfx drivers updated? |
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| Author: | DSDW [ 02 Jun 2009, 19:56 ] |
| Post subject: | Re: problems running the German version |
yes, newest 185.85 WinVista drivers from 6.May |
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| Author: | Halfgild Wynac [ 02 Jun 2009, 20:08 ] |
| Post subject: | Re: problems running the German version |
Unfortunately, I don't have a release version of our game with the installer, but as far as I know, Cache in Public (or Shared Documents, if you are under XP) contains compiled shaders, i.e. materials that the game's engine uses to display objects' surfaces. If this file is supposed to be in that folder (and I don't know for sure - still, in-house version does have shaders Cache folder there), it is no surprise the game has problems displaying anything. Have you experienced any problems during the installation process? Could someone who owns a release, look this folder up? Is there Cache.vfs in Public/My Games/Void ? Upd: OK, it seems that shaders could not create a problem this way (worst-case scenario is compiling shaders real-time when it is required). Still looking for a solution. |
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| Author: | gomimin [ 13 Jun 2009, 09:11 ] |
| Post subject: | Re: problems running the German version |
FYI: In german demo version the same 3 "missing vfs" files error is shown in the log too, they don't seem to be anywhere. But the filesystem is mounted otherwise it wouldn't be possible to have Folders "LogFiles" "savegames" and "cache" which do exist. Also "cache" contains precompiled shaders, "LogFiles" contains logs and "savegames" stores savegames. So that can't be a problem... ...going to grab the full version next week!  Love it 
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| Author: | DSDW [ 13 Jun 2009, 09:24 ] |
| Post subject: | Re: problems running the German version |
hey man I own the german full version on DVD with a nice cover and a booklet of the game for 39.95 Euro ... and face that problem. Don't tease me. |
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| Author: | gomimin [ 13 Jun 2009, 09:33 ] |
| Post subject: | Re: problems running the German version |
Oh sorry if i'd come up wrong i don't wanna tease, i'd better like to help. C:\Dokumente und Einstellungen\Administrator\Eigene Dateien\My Games\VoidDemo\LogFiles C:\Dokumente und Einstellungen\Administrator\Eigene Dateien\My Games\VoidDemo\savegames you probably have those, here's Cache path C:\Dokumente und Einstellungen\All Users\Dokumente\My Games\VoidDemo\Cache Installed and run as Admin... What Nvidia are you using?!? |
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| Author: | DSDW [ 13 Jun 2009, 09:36 ] |
| Post subject: | Re: problems running the German version |
ok looks I didn't install as "administrator", that could make sense , right ? I run a Geforrce GT 260 from XFX |
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| Author: | gomimin [ 13 Jun 2009, 09:45 ] |
| Post subject: | Re: problems running the German version |
Quote: ok
Could be a reason, but nowadays Devs should care about making it work for restricted users too. The only way to find out is to install and run as Admin. looks I didn't install as "administrator", that could make sense , right ? Quote: I run a Geforrce GT 260 from XFX
I assume you've got a CPU that "big" too so there shouldn't be no problem even with highest settings...i have an ATI 4870/512, sadly i have to switch of AA (mines/veigns bug) - lucky you I have to sleep a little, i'm looking back here at around 14:30 CEST - you also might catch me on our Teamspeak Server then: europe.global-conflict.org:8767 if you want/need personal help with settings or else Good Night - i hope you can enjoy very soon! |
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| Author: | DSDW [ 13 Jun 2009, 09:51 ] |
| Post subject: | Re: problems running the German version |
I just started the setup.exe from DVD as "administrator" let me see how far this gets me, but looks like the same shit happens ... so far I see only C:\Benutzer\User\Dokumente\My Games\Void\savegames folder, while e.g. C:\Benutzer\User\Dokumente\My Games\Crysis game gontains everything I need but still the same problem, the Physx install hangs, then I have to cancel ... that might be the problem, in another forum part I repaorted already the Physx problem, look there, the newest nvidia driver contains already the newest physx version during install |
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| Author: | gomimin [ 13 Jun 2009, 10:02 ] |
| Post subject: | Re: problems running the German version |
But the game itself installed? PhysX is installed in my already before existing C:\Programme\AGEIA Technologies\ Folder with latest v2.8.1 (and also a load of older ones). prolly you got yours in the Nvidia Folder? Maybe the physX hangs because it can't find the right folder?!? |
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| Author: | DSDW [ 13 Jun 2009, 10:13 ] |
| Post subject: | Re: problems running the German version |
yes, Programm installs, can also start it afterwards (in principle) but end up in a "black screen", see the other forum topic of me DSDW here, regarding my setup probs this is the content of my folder C:\Program Files (x86)\AGEIA Technologies>dir Datenträger in Laufwerk C: ist System Volumeseriennummer: 9CCD-835F Verzeichnis von C:\Program Files (x86)\AGEIA Technologies 31.05.2009 10:56 <DIR> . 31.05.2009 10:56 <DIR> .. 07.10.2008 09:13 25.214 A_Ball_Trans.ico 20.04.2007 07:57 1 DO_NOT_MANUALLY_DELETE_ANY_SUBFOLDERS.txt 11.12.2008 16:28 428.404 NVIDIA_PhysX_Help.mht 31.05.2009 10:56 <DIR> v2.3.1 31.05.2009 10:56 <DIR> v2.3.2 31.05.2009 10:56 <DIR> v2.3.3 31.05.2009 10:56 <DIR> v2.4.0 31.05.2009 10:56 <DIR> v2.4.1 31.05.2009 10:56 <DIR> v2.4.4 31.05.2009 10:56 <DIR> v2.5.0 31.05.2009 10:56 <DIR> v2.5.1 31.05.2009 10:56 <DIR> v2.5.2 31.05.2009 10:56 <DIR> v2.5.3 31.05.2009 10:56 <DIR> v2.5.4 31.05.2009 10:56 <DIR> v2.6.0 31.05.2009 10:56 <DIR> v2.6.1 31.05.2009 10:56 <DIR> v2.6.2 31.05.2009 10:56 <DIR> v2.6.3 31.05.2009 10:56 <DIR> v2.6.4 31.05.2009 10:56 <DIR> v2.7.0 31.05.2009 10:56 <DIR> v2.7.1 31.05.2009 10:56 <DIR> v2.7.2 31.05.2009 10:56 <DIR> v2.7.3 31.05.2009 10:56 <DIR> v2.7.4 31.05.2009 10:56 <DIR> v2.7.5 31.05.2009 10:56 <DIR> v2.7.6 31.05.2009 10:56 <DIR> v2.8.0 31.05.2009 10:56 <DIR> v2.8.1 3 Datei(en), 453.619 Bytes Nvidia has nvgameS.dll 8.15.11.8585 drivers nvgamesSR.dll same NVCUDA.dll same PhysX 909.02.03 |
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| Author: | gomimin [ 13 Jun 2009, 10:22 ] |
| Post subject: | Re: problems running the German version |
strange... Did you hit enter when getting freezed black screen as suggested in the other thread? What happens? But please be fast with your answer, i really have to sleep as i do have an eSports Battle later that day
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| Author: | DSDW [ 13 Jun 2009, 10:24 ] |
| Post subject: | Re: problems running the German version |
yes I did, nothing happened, and I always have to rebott afterwards, no more CTRL + ALT + delete -> taskmanager paossible ... go to sleep now cu later |
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| Author: | gomimin [ 13 Jun 2009, 10:25 ] |
| Post subject: | Re: problems running the German version |
we'll fix that! later good night cya Update It won't let me slleep...suggestions: Vista SP1 installed? If not - do Vista SP2 installed? If not - do also you might get DX9 here: http://www.microsoft.com/downloads/deta ... 93d210f616 and install it... |
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| Author: | hydra9 [ 13 Jun 2009, 16:10 ] |
| Post subject: | Re: problems running the German version |
More questions for you, DSDW: * Are you running Vista64? * Which AntiVirus software are you using? |
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| Author: | DSDW [ 13 Jun 2009, 16:16 ] |
| Post subject: | Re: problems running the German version |
yes, vista 64 bit, german home premium Avira Antivir Personal software Commodo Firewall (since ZoneAlarm has no version for 64 bit) looks like the problem relies on the fact that when the install comes to the PhysX install it hangs, no idea why, but I have to press Cancel to leave that part in setup, then it asks me for installing DirectX 9.0 (but I have 10.x already, so I skip this) so th setup ends, start icon on my desktop, but starting the game gives me the output in the logfile that is shown below; and the missing things are really not there 16:49:17 [15]: Log file created on Tue Jun 02 16:49:17 2009 16:49:17 [15]: Engine: Final, build: May 6 2009 19:50:34 16:49:17 [15]: Mounting filesystems... 16:49:17 [46]: Mounting filesystem "cache" 16:49:17 [62]: <Warning> virtual filesystem "cache" not mounted, reason: can't open file "C:\Users\Public\Documents\My Games\Void\Cache.vfs" 16:49:17 [62]: Mounting filesystem "strings" 16:49:17 [93]: Mounting filesystem "script" 16:49:17 [109]: Mounting filesystem "effect" 16:49:17 [124]: Mounting filesystem "tex" 16:49:18 [140]: Mounting filesystem "sound" 16:49:18 [171]: Mounting filesystem "video" 16:49:18 [187]: Mounting filesystem "prefab" 16:49:18 [202]: Mounting filesystem "psys" 16:49:18 [202]: Mounting filesystem "ragdoll" 16:49:18 [218]: Mounting filesystem "scene" 16:49:18 [234]: Mounting filesystem "anim" 16:49:18 [249]: Mounting filesystem "phys" 16:49:18 [265]: Mounting filesystem "schema" 16:49:18 [265]: Mounting filesystem "data" 16:49:18 [265]: Mounting filesystem "actor" 16:49:18 [280]: Mounting filesystem "world" 16:49:18 [280]: Mounting filesystem "ui" 16:49:18 [280]: Mounting filesystem "font" 16:49:18 [280]: Mounting filesystem "gesture" 16:49:18 [312]: Mounting filesystem "save" 16:49:18 [312]: <Warning> virtual filesystem "save" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\Savegames.vfs" 16:49:18 [312]: Mounting filesystem "log" 16:49:18 [312]: <Warning> virtual filesystem "log" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\LogFiles.vfs" 16:49:18 [312]: Filesystems mounted 16:49:18 [327]: Loaded strings database "voiceover.dat" 16:49:18 [327]: Loaded strings database "actions.txt" 16:49:18 [327]: Loaded strings database "credits.txt" 16:49:18 [327]: Loaded strings database "database.txt" 16:49:18 [327]: Loaded strings database "extra.txt" 16:49:18 [327]: Loaded strings database "gestures.txt" 16:49:18 [327]: Loaded strings database "girl.txt" 16:49:18 [327]: Loaded strings database "hunter.txt" 16:49:18 [327]: Loaded strings database "keys.txt" 16:49:18 [343]: Loaded strings database "map.txt" 16:49:18 [343]: Loaded strings database "menu.txt" 16:49:18 [343]: Loaded strings database "quest.txt" 16:49:18 [343]: Loaded strings database "special.txt" 16:49:18 [343]: Loaded strings database "surface.txt" 16:49:18 [343]: Loaded strings database "tutorial.txt" 16:49:18 [343]: Loaded strings database "ui.txt" 16:49:18 [561]: Antialiasing: 2 16:49:18 [561]: Driver: nvd3dum.dll 16:49:18 [561]: Driver version: 8.15.11.8585 16:49:18 [561]: Vendor ID: 0x10de 16:49:18 [561]: Device ID: 0x5e2 16:49:18 [561]: SubSys ID: 0x23911682 16:49:18 [561]: Revision: 161 |
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| Author: | DSDW [ 13 Jun 2009, 16:21 ] |
| Post subject: | Re: problems running the German version |
Quote: we'll fix that! later
good night cya Update It won't let me slleep...suggestions: Vista SP1 installed? If not - do Vista SP2 installed? If not - do also you might get DX9 here: http://www.microsoft.com/downloads/deta ... 93d210f616 and install it... ======================= yes, vista SP2 install last week DX10 already on my PC, but the f*cking PhysX install comes before the DirectX 9.0 question, and that part I can skip without problems (cause I have 10.x) |
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| Author: | gomimin [ 13 Jun 2009, 17:57 ] |
| Post subject: | Re: problems running the German version |
I'd recommend to install newest DX9 - yes you've already got DX10 which is downward compatible partly. I often fiddle with people having troubles with stuff/ games to run and from my point of view it dsoesn't hurt to have the complete DX9 file set too, most of the time the games where just missing a concrete DX9 file they "where compiled with". Just do, it won't hurt - read for what OSses it is: even Vista64
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| Author: | DSDW [ 13 Jun 2009, 19:39 ] |
| Post subject: | Re: problems running the German version |
Quote: I'd recommend to install newest DX9 - yes you've already got DX10 which is downward compatible partly. I often fiddle with people having troubles with stuff/ games to run and from my point of view it dsoesn't hurt to have the complete DX9 file set too, most of the time the games where just missing a concrete DX9 file they "where compiled with".
=========================================================================================Just do, it won't hurt - read for what OSses it is: even Vista64 ------------------------------------------------------------------------------------------------------------------- same problem as before, directX 9.0 from mar-2009 did nothing better it cannot mount the cahce file system, maybe cause there is no related file inside the data dir, those where the void runs fine on the computer, do you guys see a cache.vfs inside the data dir ??? C:\Games\Atari\The_Void\data>dir Datenträger in Laufwerk C: ist System Volumeseriennummer: 9CCD-835F Verzeichnis von C:\Games\Atari\The_Void\data 13.06.2009 18:22 <DIR> . 13.06.2009 18:22 <DIR> .. 04.05.2009 14:09 932 actions.xml 10.05.2009 17:33 155.835.375 Animations.vfs 13.05.2009 14:51 607 config.xml 10.05.2009 17:33 378.307 Effects.vfs 05.05.2009 14:57 2.011 fsystems.xml 13.01.2009 18:42 114 game.xml 10.05.2009 17:33 7.525.460 Gestures.vfs 06.05.2009 22:28 105 info.xml 10.05.2009 17:33 3.002.291 Physics.vfs 10.05.2009 17:34 141.119.693 Prefabs.vfs 11.11.2008 20:26 12.647 profiles.xml 10.05.2009 17:34 5.495.037 Properties.vfs 10.05.2009 17:35 946.932.242 Scenes.vfs 10.05.2009 17:33 8.945.238 Scripts.vfs 13.05.2009 14:56 1.405 settings.xml 10.05.2009 17:38 1.125.522.473 Sounds.vfs 10.05.2009 17:41 3.184.178.173 Textures.vfs 10.05.2009 17:42 280.935.802 Video.vfs 18 Datei(en), 5.859.887.912 Bytes 2 Verzeichnis(se), 227.715.665.920 Bytes frei ------------------------------------------------------------------------------------------------------------------- 18:28:30 [46]: Log file created on Sat Jun 13 18:28:30 2009 18:28:30 [46]: Engine: Final, build: May 6 2009 19:50:34 18:28:30 [46]: Mounting filesystems... 18:28:30 [78]: Mounting filesystem "cache" 18:28:30 [109]: <Warning> virtual filesystem "cache" not mounted, reason: can't open file "C:\Users\Public\Documents\My Games\Void\Cache.vfs" 18:28:30 [109]: Mounting filesystem "strings" 18:28:30 [124]: Mounting filesystem "script" 18:28:30 [140]: Mounting filesystem "effect" 18:28:30 [156]: Mounting filesystem "tex" 18:28:30 [171]: Mounting filesystem "sound" 18:28:30 [202]: Mounting filesystem "video" 18:28:30 [218]: Mounting filesystem "prefab" 18:28:30 [234]: Mounting filesystem "psys" 18:28:30 [234]: Mounting filesystem "ragdoll" 18:28:30 [249]: Mounting filesystem "scene" 18:28:30 [249]: Mounting filesystem "anim" 18:28:30 [265]: Mounting filesystem "phys" 18:28:30 [280]: Mounting filesystem "schema" 18:28:30 [280]: Mounting filesystem "data" 18:28:30 [280]: Mounting filesystem "actor" 18:28:30 [296]: Mounting filesystem "world" 18:28:30 [296]: Mounting filesystem "ui" 18:28:30 [296]: Mounting filesystem "font" 18:28:30 [296]: Mounting filesystem "gesture" 18:28:30 [312]: Mounting filesystem "save" 18:28:30 [312]: <Warning> virtual filesystem "save" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\Savegames.vfs" 18:28:30 [312]: Mounting filesystem "log" 18:28:30 [312]: <Warning> virtual filesystem "log" not mounted, reason: can't open file "C:\Users\User\Documents\My Games\Void\LogFiles.vfs" 18:28:30 [312]: Filesystems mounted 18:28:30 [327]: Loaded strings database "voiceover.dat" 18:28:30 [327]: Loaded strings database "actions.txt" 18:28:30 [327]: Loaded strings database "credits.txt" 18:28:30 [327]: Loaded strings database "database.txt" 18:28:30 [327]: Loaded strings database "extra.txt" 18:28:30 [327]: Loaded strings database "gestures.txt" 18:28:30 [327]: Loaded strings database "girl.txt" 18:28:30 [327]: Loaded strings database "hunter.txt" 18:28:30 [343]: Loaded strings database "keys.txt" 18:28:30 [343]: Loaded strings database "map.txt" 18:28:30 [343]: Loaded strings database "menu.txt" 18:28:30 [343]: Loaded strings database "quest.txt" 18:28:30 [343]: Loaded strings database "special.txt" 18:28:30 [343]: Loaded strings database "surface.txt" 18:28:30 [343]: Loaded strings database "tutorial.txt" 18:28:30 [343]: Loaded strings database "ui.txt" 18:28:30 [421]: Antialiasing: 2 18:28:30 [421]: Driver: nvd3dum.dll 18:28:30 [421]: Driver version: 8.15.11.8585 18:28:30 [421]: Vendor ID: 0x10de 18:28:30 [421]: Device ID: 0x5e2 18:28:30 [421]: SubSys ID: 0x23911682 18:28:30 [421]: Revision: 161 |
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